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Description

Customer Service: Complaint ManagementCourse Description: Complaints are an inevitable part of customer service. This course explores the elements of a positive complaints culture and explores ways that frontline staff can effectively manage complaints in a way that improves care outcomes for people in their care. Learning Outcomes: After completing this course, participants will be able to: Define a complaint and identify what supports a positive consumer focussed complaints culture.

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Describe the precautions

It’s essential that staff understand the correct processes of medication administration to safely administer medication in the clients home

As a food handler

and enhancing the quality of care for older people in their care

Staff will also explore evidence-based care strategies

Recognise the signs of modern slavery as they might occur in the aged care setting

Identify when to complete neurological observations

It can minimise the risk of choking

Psychological trauma can influence how people feel

Demonstrate how to safely assist a person to move off the floor

Explain the RN’s role in verifying death